Effective Date: January 1, 2026 — Last Updated: August 16, 2026
Healthy Haven Hub ("we," "our," or "us") respects the privacy of every patient, visitor, and website user. This Privacy Policy describes the information we collect, how we use it, and the choices available to you.
1. Information We Collect
We collect two types of information in connection with our services:
- Personal Information: name, email address, phone number, mailing address, date of birth, and insurance information submitted via our contact or booking forms.
- Health Information: medical history, symptoms, treatment plans, and other Protected Health Information (PHI) shared during appointments, subject to HIPAA regulations.
- Technical Information: IP address, browser type, device information, pages visited, and usage analytics collected automatically when you visit our website.
2. How We Use Your Information
We use your information only for the purposes described below:
- To schedule, confirm, and manage your healthcare appointments.
- To deliver medical services and communicate about your care.
- To process insurance claims and payment transactions.
- To respond to inquiries and improve our services.
- To send optional newsletters and wellness tips (only with your explicit consent).
- To comply with legal, regulatory, or safety obligations.
3. How We Protect Your Information
We employ industry-standard safeguards including encrypted HTTPS connections, secure servers, restricted staff access, HIPAA-compliant record storage, and regular security audits to protect your data from unauthorized access, disclosure, or misuse.
4. Sharing of Information
We do not sell, rent, or trade your personal or health information. We may share limited data with:
- Insurance providers for claims processing.
- Referring physicians or specialists, with your written consent.
- Trusted service providers (e.g., email hosting, analytics) under strict confidentiality agreements.
- Government authorities when required by law.
5. Cookies and Analytics
Our website uses cookies to improve user experience and understand traffic patterns. You can disable cookies in your browser settings at any time. We use privacy-friendly analytics tools that do not personally identify you.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of inaccurate information.
- Withdraw consent for marketing communications.
- Request a copy of your medical records per HIPAA regulations.
- Lodge a complaint with relevant authorities if you believe your privacy rights have been violated.
7. Children's Privacy
Our services are intended for adults and families. We do not knowingly collect data from children under 13 without parental consent. Pediatric care records are maintained by a parent or legal guardian.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates your acceptance of the revised policy.
10. Contact Us
For privacy-related inquiries, data requests, or HIPAA concerns, please contact our Privacy Officer:
Healthy Haven Hub
2187 Maryland Avenue, Pinellas, FL, USA
Email: info@healthyhavenhub.com
Phone: 727 531-1157